SSA’s efforts to monitor the number of employees who are retiring is
part of a broader effort that the agency believes will help it
transition its workforce to effectively deliver services to its
current and future customers. We have not evaluated SSA’s
implementation of its broader workforce transition effort. However, as
we stated in our January 2003 report on SSA’s management challenges,
SSA needs to consider decisions on early retirements and other
strategies to build its workforce within the context of a concrete
service delivery plan that provides details on how and when it will
provide service in the future.[C]

[A] U.S. General Accounting Office, SSA Customer Service: Broad Service
Delivery Plan Needed to Address Future Challenges, [Hyperlink, http://
www.gao.gov/cgi-bin/getrpt?GAO/T-HEHS/AIMD-00-75] GAO/T-HEHS/AIMD-00-
75 (Washington, D.C.: Feb. 10, 2000).