* Started using GSA’s intranet Web site and an employee newsletter to
distribute information about employees’ rights and related personnel
policies and procedures.

[End of figure]

Principle 5: Monitor and Evaluate the Agency's Progress toward Its
Human Capital Goals and the Contribution That Human Capital Results
Have Made toward Achieving Programmatic Goals:

High-performing organizations recognize the fundamental importance of
measuring both the outcomes of human capital strategies and how these
outcomes have helped the organizations accomplish their missions and
programmatic goals. Performance measures, appropriately designed, can
be used to gauge two types of success: (1) progress toward reaching
human capital goals and (2) the contribution of human capital
activities toward achieving programmatic goals.[Footnote 25]
Identifying both types of measures, and discussing how the agency will
use these measures to evaluate the strategies before it starts to
implement the strategies, helps agency officials think through the
scope, timing, and possible barriers to evaluating the workforce
plan.[Footnote 26] Periodic measurement of an agency's progress toward
human capital goals and the extent that human capital activities
contributed to achieving programmatic goals provides information for
effective oversight by identifying performance shortfalls and
appropriate corrective actions.