* Revised administrative approval processes for granting employees on-
the-spot cash awards ranging from $50 to $2,000. Previously, agency
supervisors were required to complete lengthy justifications and send
these forms to the personnel office for review. According to the human
resources manager, the perceived burdens of the previous
administrative process led to very few awards being granted. Now,
according to GSA managers and supervisors, by accessing GSA’s intranet
Web site, an agency supervisor can complete the award initiation
process within minutes and on the next business day receive a
certificate to present to the employee that shows what the award is
for and when the employee can expect the money in his or her paycheck.

* Built transparency and accountability into the revised award process
by making lists of award amounts and frequencies (without personal
identifiers) available to supervisors within the region so that they
know how their use of such flexibilities compares with that of other
regional supervisors.