This handbook is derived from actual reviews of mission critical information systems projects. It sets out a concise, high-level framework for project management. Within this framework is provided a series of practical suggestions for Federal executives involved in management of mission critical information systems.

The following pages are not intended to be exhaustive. Rather, they provide a quick, sensible overview of useful practices and tools for the effective management of information systems projects.

Contents

Executive Summary: Making Projects Work

Meeting the Mission

Align the Project Mission with the Agency’s Mission
Know the Project Stakeholders
Amplify the Voices of Your Customers
Maintain High-Level Communication About the Project Mission

Strategies

Set Realistic Business Objectives
Define a Sound Architecture
Gain Agreement on the Project Plan

People

Organizational Leadership
Project Leadership
Project Team Members

Processes