* Educate managers and employees on the availability and use of
flexibilities. Managers and supervisors can be more effective in using
human capital strategies that involve new flexibilities, such as
recruitment bonuses, if they are properly trained to identify when they
can be used and how to use the agency's processes for ensuring
consistency, equity, and transparency. To avoid confusion and
misunderstandings, it is also important to educate employees about how
the agency uses human capital flexibilities and employee rights under
policies and procedures related to human capital.[Footnote 22]

* Streamline and improve administrative processes. It is important that
agencies streamline administrative processes for using flexibilities
and review self-imposed constraints that may be excessively process
oriented. Although sufficient controls are important to ensure
consistency and fairness, agency officials developing a workforce
strategy that uses flexibilities should look for instances in which
processes can be reengineered.