* Establish a communication strategy to create shared expectations,
promote transparency, and report progress. A communication strategy is
especially crucial in the public sector where a full range of
stakeholders and interested parties are concerned not only with what
human capital and programmatic results will be achieved by a plan, but
also with the processes that are to be used to achieve those results.
For example, if a workforce plan calls for employing strategies that
have not been extensively used before, such as recruitment bonuses,
employees may be concerned about whether the processes will be followed
consistently and fairly. In general, communication about the goals,
approach, and results of strategic workforce planning is most effective
when done early, clearly, and often and is downward, upward, and
lateral.

Figure 2 describes how PBGC adopted several of these lessons during its
recent workforce planning efforts.

Figure 2: Illustration of Principles for Involving Top Management and
Others: PBGC's Workforce Planning Efforts: