Fourth, as agencies develop tailored workforce plans and address
administrative, educational, and other requirements that are important
to support them, it is especially important to recognize practices that
are key to the effective use of human capital authorities. These
practices include educating managers and employees on the availability
and use of flexibilities so that they are implemented openly, fairly,
and effectively. For example, the General Services Administration (GSA)
Region 3 built transparency and accountability into a newly designed
award process by making lists of award amounts and frequencies (without
personal identifiers) available to supervisors within the region so
that they know how their use of such flexibilities compares with that
of other regional supervisors.