▲    Turnover all project related documentation to the Project Manager for archiving

A Customer is responsible for communicating project needs and verifying that requirements have been met at project completion. A Customer may be internal, external or both.

General Functions

▲    Articulate customer requirements

▲    Validate that project requirements are met

▲    Support and conduct staff training programs as required to make certain that the staff is “ready to accept” the new product

▲    Be proponents of the new product to the customer organization

Project Initiation

▲    Clearly define customer needs and requirements to the Project Manager and project team

Project Planning

▲    Review and approve project plan

▲    Attend and participate in project requirement reviews

▲    Assign customer personnel as project points of contact

▲    Provide written agreement on requirements and qualifying criteria

▲    Provide input into deployment planning

Project Execution

▲    Review project status reports

▲    Provide project support infrastructure as required

Project Control

▲    Participate with project team developing corrective action plans addressing variances in time, cost or quality

▲    Communicate identified issues associated with project performance or product

▲    Validate quality assurance of deliverables