[26] In creating and using performance measures, the number of measures
for each strategy should be limited to the most vital. As our previous
work evaluating the results of agencies' Government Performance and
Results Act (GPRA) efforts has noted, those vital measures should cover
the key performance dimensions that will enable an organization to
assess the success of the human capital strategy. Organizations that
seek to manage large numbers of performance measures may risk creating
confusing excess data that will obscure rather than clarify
performance.

[27] U.S. General Accounting Office, Results-Oriented Government: Using
GPRA to Address 21st Century Challenges, GAO-03-1166T (Washington,
D.C.: Sept. 18, 2003).

[28] GAO-03-893G.

[29] U.S. General Accounting Office, Performance and Accountability:
Reported Agency Actions and Plans to Address 2001 Management Challenges
and Program Risks, GAO-03-225 (Washington, D.C.: Oct. 31, 2002).